Refund policy

Refund policy

House Of 3D does not provide refunds for change-of-mind purchases or ordinary preference changes.

A refund, replacement, reprint, repair, or store credit may be considered only when there is a justified issue. Examples include an item that is defective, materially damaged in transit, materially different from what was ordered, or an order that House Of 3D cannot fulfil.

Contact us as soon as possible at rene@houseof3d.store or +91 72763 17666 with your order number and clear photographs or video showing the issue. We will review each case individually and may request additional information.

Custom and made-to-order products are not returnable for change of mind or preference. This does not limit any rights that cannot lawfully be excluded.

If a refund is approved, it will normally be sent to the original payment method where possible. Processing times depend on the payment provider and bank. Shipping charges may be refunded only where we determine that the justified issue requires it.