Shipping policy

We currently ship to serviceable locations in India using Shiprocket and its carrier partners. Shipping cost is paid by the customer and shown at checkout before you confirm your order.

Shipping charges and delivery estimates

Shipping availability, the available carrier, shipping charges, and the estimated delivery date are calculated at checkout based on the delivery address, package details, and current Shiprocket serviceability. Delivery estimates are not guaranteed.

Processing and dispatch

Custom and made-to-order prints are produced and dispatched within 5–7 business days of order and payment confirmation. Catalogue (ready-made) items typically dispatch within 1–2 business days. Delivery time is the courier's own transit time after dispatch, shown at checkout and in your tracking link; total time is dispatch time plus delivery time. Tracking details are shared when the shipment is booked and tracking is available.

Delivery information

Please provide an accurate and complete delivery address and an active phone number. Failed delivery attempts, incorrect addresses, refusal, or non-availability may cause delays, return-to-origin charges, or require additional shipping arrangements.

Delays, loss, and damage

Carrier delays, weather, service interruptions, public holidays, and events outside our control can affect delivery. If a shipment appears delayed, lost, or damaged, contact us at rene@houseof3d.store or +91 72763 17666 with your order number so we can raise the matter with Shiprocket or the carrier. For visible package damage, please photograph the package before opening it and send the photographs with your report.